1 monthI’m sure it’s a decent product, but only 30 days warranty?? They must not have a lot of faith in their product. That’s not even legal in a lot of countries (at least the EU, Australia, New Zealand, and some Asian countries).
- ExcessShiv@lemmy.dbzer0.comEnglish1 month
The 30 day warranty seems to be default for them, all their products are only given 30 day warranty. Super shitty and like you mention illegal many places.
- 1 month
Basically all their products are essentially dev kits. They are not meant for normal consumers. At least thwts how it has been for the phone, laptop, watch, etc.
- 1 month
Sure, but they wouldnt exist without that. Making micro batches of specialized hardware is not profitable at all. Offering a real warranty would immediately bankrupt them. If they sold more than a few thousand devices per model then i would care, but meanwhile big manufacturers get away with so much worse.
- ShutUpWesley@piefed.zipEnglish1 month
It makes total sense for Pine64, it’s worth looking into how the company operates before passing judgment.
(Re)pebble smartwatches also have only 30 days long warranties… https://repebble.com/warranty
Here’s a quote from one of their blog posts: https://repebble.com/blog/pebble-time-2-is-in-mass-production
We offer a 30-day warranty. We will ship you a replacement during that period if you encounter any hardware defects and return it . We think this is a fantastic watch, and we stand behind it. But we can’t stand up behind it forever - life happens. We’re also a much smaller company than before. We can’t afford to bring these new watches to market unless we can contain our exposure to risk. To balance that, we’re clearly stating our terms in the interest of being as transparent as possible, enabling you to make an informed decision.
We don’t offer buyer’s remorse refunds. The information about what Pebble is and does has been around for 14 years now. You all should have a pretty good idea of what the product is and whether you want it. It’s also very hard to do reverse logistics worldwide (ie getting watches returned). If you don’t want a Pebble, please don’t order one 😉.
I find that disappointing and I’m honestly confused about how that checks out legally in EU.
E: I like how AirGradient approached this where you get parts for DIY kit (which is practically almost fully assembled and it’s just formality to do the finishing screws) where you get no warranty but at a much cheaper price in return and the risk is on you: https://www.airgradient.com/indoor/
The monitor with warranty is 230 USD and the kit without warranty is 138 USD.
- Ghoelian@piefed.socialEnglish1 month
I’m pretty sure you just get a 30 day return period in the EU, regardless of your reason.
While I don’t fully agree with this (online shopping should not be encouraged, especially multiple round-trips for some clothes that you ordered in the wrong size), it is the law.
We don’t offer buyer’s remorse refunds
they most certainly do, or will when you threaten to report them.
When shopping online, you have 14 days after receiving without having to specify any reason. In store it depends on if the customer had the chance to look at the product. If yes, there’s no requirement to accept intact and functional goods.
In both cases you have 1 year where the manufacturer has to prove that the product was intact when you received it (e.g. it’s not a design/production defect).
The customer then can choose if they want to have the product replaced, repaired, or returned. (Within limits, if the price of repairs are uneconomical or the product no longer exists, the seller can refuse)
At least in Germany you then have 1 year where the customer has to prove that the defect existed at the time of sale, and there hasn’t been any “irregular or improper” use, for the seller to be forced to either repair, replace, or return the product.
- 1 month
Pine64 does not sell consumer products. These are for development and testing. They’re also sold at cost or subsidized. Pine64 does not make any profit.
The Third Reality speaker also recently came out.
So now there are three. The Pine one, the Home Assistant one, and the third Reality one.
- SayCyberOnceMore@feddit.ukEnglish1 month
I don’t need to ask HA what the weight of a cow is, or any other LLM stuff, I just want to control the home
So, I’ve been faffng around with a Pi Zero and voice assistant and it works fine - with HA doing all the processing in a VM elsewhere.
I agree these 3 devices look much nicer, so which do I go for?
- TrumpetX@programming.devEnglish1 month
I’m getting fomo on that 3rd reality device. Kicking myself for buying 2 pine speakers now.
- SayCyberOnceMore@feddit.ukEnglish1 month
Well, you’ve got 2 pine speakers for the price of 1 3rdreality… so, there’s that going for you 😉
